FAQs

Payments and Processing

What form of payment(s) do you accept?

All payments are securely processed through Shopify’s SSL Secure payment gateway. The following forms of payment are accepted: VISA, MasterCard, American Express, Discover, and PayPal.

Is my information safe to process?

Yes, JaniDepot.com is powered and secured by Shopify's SSL Secure Payment Gateway. We also have the option of using PayPal's Secure Checkout.

Shipping and Handling

How long does it take to ship my items?

Orders received prior to Noon Eastern Standard Time (EST) will be scheduled to ship within 1-2 business days. Orders received after Noon EST will ship typically in 3 business days.

When will I get my items?

Most orders are fulfilled and mailed out within 1 business day. Our customers have reported to receive their items within 3-4 business days after placing an order.

What shipping methods and options do you offer?

Depending on the size of your order, most of our shipments will be sent out via UPS Ground or FedEx Ground. At this moment, we do not offer next-day services unless specifically requested. Be sure to check out our Gloves collection, since almost all products offer free shipping!

Returns and Exchanges

How do returns and exchanges work?

Please refer to our return and exchange information page by clicking here.

For product returns, please contact us at services@janidepot.com or at 203-397-2532. Returns are subject to a 15% restocking fee, and the return shipping is paid by the customer and is non-refundable.